If you're using an authenticator app, you have five attempts to successfully enter your unique code. After five failed attempts, you'll need to log in a different way.
If you have a security key or passkey set up, you can log in that way. If you don't have other 2-step login methods set up, you'll need to raise a new support ticket and our Access Team will assist you.
Please note: Only provider accounts can be recovered. We can’t recover access to client accounts, as we cannot verify your ownership of the account.