If you're using an authenticator app, you have five attempts to successfully enter your unique code. After five failed attempts, you'll need to log in a different way.
If you have a security key or passkey set up, you can log in that way. If you don't have other 2-step login methods set up, you'll need to use your emergency recovery code to access your account.
⚠️ If you use your emergency recovery code to log in, you'll be supplied with a new code to replace the previous one. Write it down or print it out and store it somewhere safe (such as with your passport, birth certificate, and other important documents).
⚠️ Can't find your emergency recovery code? Please send us a support ticket. You'll need to verify your identity before we can provide access to your account.
Please note: Only provider accounts can be recovered. We can’t recover access to client accounts, as we cannot verify your ownership of the account.