To sign in to your Tryst.link account, you need to enter your password AND either a code from your authenticator app or a security key/passkey with your smartphone, table, or computer.
If, for some reason, you can't use the device associated with your login method - if you lose or upgrade your smartphone, for example - you might not be able to sign in. Here’s what to do next.
Is your passkey synchronised on other devices?
If you normally use a passkey to log in, there might be other ways to access your account on a different smartphone, tablet, or computer.
iOS and Apple: If you use Apple devices (such as an iPhone or iPad) and you’ve registered your passkey in Safari, Apple may have synchronised the passkey to your other Apple devices as part of iCloud Keychain sync. When you use Safari on another device, does your existing passkey show up as an option when you try to sign in to Tryst.link?
Google: If you use Google Chrome and have registered the passkey inside the Chrome browser, Google Sync may have made your passkey accessible to other Chrome browsers that are logged in using the same Google account. Try using Chrome on another device (don't forget to log in to your Google account!) Does your existing passkey show up as an option when you try to sign in to Tryst.link?
Use your emergency recovery code to log in
You can use your emergency recovery code to log in if your other 2-step login methods aren’t working.
- When logging into your account, enter your email address and password as usual.
- When prompted for an authenticator app code or security key/passkey, click the link at the bottom of the page that says Authenticate using a recovery code instead.
- Enter your recovery code in the box that appears. Click Submit and you’ll be logged in to your account.
- You’ll be supplied with a new emergency recovery code to replace the one you’ve just used. Write this down, or print it out and store it somewhere safe (such as with your passport, birth certificate, and other important documents).
“I need more help!”
If still can't log in, send a new ticket to our support team and explain the situation. You'll be required to provide a new verification photo before we can help you recover access to your account.
⚠️ Only provider accounts can be recovered. We can’t recover access to client accounts, as we cannot verify your ownership of the account.