To sign in to your Tryst.link account, you need to enter your password AND either a code from your authenticator app or a security key/passkey with your smartphone, table, or computer.
If, for some reason, you can't use the device associated with your login method - if you lose or upgrade your smartphone, for example - you might not be able to sign in. Here’s what to do next.
Is your passkey synchronised on other devices?
If you normally use a passkey to log in, there might be other ways to access your account on a different smartphone, tablet, or computer.
iOS and Apple: If you use Apple devices (such as an iPhone or iPad) and you’ve registered your passkey in Safari, Apple may have synchronised the passkey to your other Apple devices as part of iCloud Keychain sync. When you use Safari on another device, does your existing passkey show up as an option when you try to sign in to Tryst.link?
Google: If you use Google Chrome and have registered the passkey inside the Chrome browser, Google Sync may have made your passkey accessible to other Chrome browsers that are logged in using the same Google account. Try using Chrome on another device (don't forget to log in to your Google account!) Does your existing passkey show up as an option when you try to sign in to Tryst.link?
Do you have an authenticator app installed on another device?
Many authenticator apps allow you to sync 2-step login codes to the cloud. There’s a good chance it’s turned on by default, so try installing the app again and login to the authenticator app to retrieve your codes.
You may also have an authenticator app already installed on another device, like an iPad, or a laptop. If your Tryst.link account was added to your authenticator app there too, that code will likely work.
I don't have a backup 2-step login method - help!
If you still can’t log in, raise a new support ticket and our Access Team will assist you.
⚠️ Only provider accounts can be recovered. We can’t recover access to client accounts, as we cannot verify your ownership of the account.