I booked a provider who didn’t show up. Can I report them to Tryst?

    It’s frustrating when an anticipated booking falls through! Tryst.link exists to support the businesses of legitimate providers, and reports from clients help us identify providers who are not acting in good faith.

    You can report a provider if:

    • You have made a deposit, and

    • Your booking does not happen because the provider stops replying, blocks you, or does not show up.

    Before making a report

    Before reporting a provider to us, please check in with the provider, and double-check any policies listed on their profile for deposits and cancellations. There may have been a legitimate and unavoidable reason they weren't able to reply or attend your booking. They may be able to offer you a new appointment or a refund.

    If you are unable to get in contact with the provider about the missed booking, you can raise a report about the provider, including all information to support your claim, using the profile report button.

    Reports we can't accept

    We can only accept reports about bookings that have fallen through if you and the provider have agreed upon a deposit, and you have already paid it. This deposit could take the form of money, gift cards, wishlist purchases, or another monetary transaction. While a missed booking with no financial investment is frustrating, it is not a breach of our Code of Conduct. 

    You cannot submit a report on behalf of someone else. Reports must be about your experience, not information provided by friends, social media or forums.

    Discriminatory, abusive, hearsay or repeated reports will be rejected.

    Making a report

    If you have paid a deposit, and haven’t been able to contact the provider to remedy the missed booking, you can follow this guide to make a report.


    Choose this report type: Report a scam, make a complaint, or report behaviour that breaches Assembly Four’s Code of Conduct. Please ensure your report is clear, concise and accurate.

    Providing evidence for your report

    When investigating reports, we will often ask you for evidence. Providing us with enough evidence in the right format will help us process your report.

    We will usually need: 

    • Screenshots of any payments made to the provider. 

    • Screenshots of the conversations you have had with the provider, across all platforms. Please ensure that your initial enquiry about the missed booking and all subsequent messages are included.

    Please send this evidence as images in JPG or PNG format. We cannot accept ZIP files, images in HEIC format, or videos (including screen recordings).

    Published