We aim to process all enquiries and submissions as quickly as we can.
Tryst has grown significantly in the last year, and we’re hard at work making the hiring, process and technical changes we need to keep up.
At the moment, there are still some delays that mean our previous wait times are not up to date. We’re working to bring these wait times down, and to keep you updated as things change.
Submissions
New users joining the platform
Welcome to Tryst.link! We want to get everyone active as soon as possible.
We take great care to protect your privacy, safety and livelihood by making sure we're in financial and legal compliance. Working sustainably and carefully means that verifying new profiles takes some time. We’re working on reducing this wait time as quickly as we can, through hiring, technical and logistical changes.
We also want to make sure you have accurate information about our current wait times, so you can make the best decision for your business. You can see updated wait times for new profile submissions at https://tryststatus.link.
Resubmissions
If your submission has been rejected, we'll email you to let you know why. Once you've fixed the issues and resubmitted, you can expect a wait time of up to 7 business days.
Photos
Our team reviews all new photographs individually. While we’re working on providing more accurate wait times for photo submissions, expect a wait of at least a few business days.
Support requests
We’re working on providing accurate wait times for support tickets and requests. For now, here’s how to make sure your request is responded to as quickly as possible.
Make sure your request is linked to your account
When submitting a new request using the support request form, make sure you are logged into your account and providing the same email address you use to sign into your account.
This makes sure we can identify you as a provider or client, and prioritise your request according to your membership. All requests that are not linked to a Tryst account are assigned a lower priority.
When replying or emailing us directly, please make sure you’re still using the same email address you use for your account.
Provide accurate and detailed information
When using the support request form, choose an accurate type of enquiry. The faster your request can get to the right team, the more quickly it will be resolved.
Please include as much relevant information as you can in your initial email. If we need to request additional information, this will take longer.