I'm not receiving Tryst emails

Unfortunately many Internet providers and email providers filter your traffic and messages, which can cause Tryst email or content not to reach your inbox. In some cases it is as simple as checking your Spam or Junk folder for our emails, but in other cases it can be more difficult to avoid.

Family friendly filters

Many ISPs automatically apply a family filter, or something similar, to your connection which affects your web traffic and emails if you use the email address or servers they provide you. Many will let you opt out of this filter, sometimes via their admin dashboard but more commonly via a phone call, on request which will help you with your access.

Email is harder to resolve as many ISPs and Email providers don't give you a way to modify the filtering. In these cases you may need to consider a different email provider, such as the encrypted email offerings from Hushmail and Proton Mail which tend to do much less filtering.

Adding Tryst to your safe senders list

Adding our email addresses or domain to your safe sender list can help ensure that you receive emails from us when we send them. This is especially helpful for preventing emails being sent to your spam folder, but may not solve issues where your mail provider is blocking emails before they get to your account (like above with the family friendly filters). We've included a guide for adding Tryst to your safe sender (sometimes called whitelist or allow list) in popular mail clients. Others likely follow a similar set of steps.

Tryst emails

We will send all of our automatic and support emails from one of the following two email addresses. You can also add the whole tryst.link domain in most clients if you want to safe list all Tryst emails regardless of address.

  • hello@tryst.link (most emails)
  • support@tryst.link (support notifications about your tickets with us)
  • do-not-reply@tryst.link (Tryst messaging emails)

Remember that you may need to check your spam folder to find an email from Tryst to use for this process.

Gmail

  1. Open an email sent to you by Tryst.
  2. Click on More Options (three vertical dots) in the upper right-hand corner of the email.
  3. Click on Add Sender Name to Contacts List.
  4. A notification saying ‚ÄėThe sender has been added to your contacts list‚Äô should appear at the bottom of the screen.
  5. Repeat for the other addresses.

NOTE: If the email was in your spam folder you will first need to click the Report Not Spam button before you can perform these steps.

ProtonMail

Select the Not Spam option from any email in your inbox will add it to the safe senders list.

To manually add our addresses do your safe senders list:

  1. Open the settings menu.
  2. Click on the Filters tab.
  3. Click Add new filter and enter the email address to safe list and click Save.
  4. Repeat for the other addresses.

Hotmail

  1. Click on Options in the upper right corner of your Hotmail screen.
  2. Then click the link for Safe and Blocked Senders in the body of the page under Junk e-mail.
  3. Click the Safe Senders link and enter the email address you want to whitelist.
  4. Click Add to put it on your list.
  5. Repeat for the other addresses.

Yahoo Mail

  1. Open an email sent to you by Tryst (or refer to the list of addresses above).
  2. Copy the email address.
  3. Click the Contacts icon located in the upper right-hand corner of your Yahoo! Mail Inbox Homepage. When you scroll over the first icon, it should say Contacts.
  4. Click Add a new contact located below the list of your contacts.
  5. Fill in the contact details and paste the email address.
  6. Click Save.
  7. Repeat for the other addresses.

AOL Mail

  1. Locate the Contacts option on the left navigation bar of your AOL Mail Home Page.
  2. Click New Contact icon.
  3. Type the contact information in the required and optional fields.
  4. Scroll to the bottom and click Add Contact.
  5. A confirmation message that the contact has been created will appear.
  6. Repeat for the other addresses.

Outlook

  1. Open an email sent to you by Tryst.
  2. Click on More Options (three vertical dots) in the upper right-hand corner of the email.
  3. Click on Add to Safe Senders.
  4. Confirm by clicking Ok.
  5. Repeat for the other addresses.

Apple Mail (iPhone or Mac)

  1. Open an email sent to you by Tryst.
  2. Tap the email address or email the user name of the sender (at the top of the screen).
  3. Tap Create New Contact from the menu at the bottom of the screen.
  4. Repeat for the other addresses.