I'm not receiving Tryst emails

    Unfortunately, many Internet providers and email providers filter your traffic and messages, and they're often very aggressive with content linked to the sex industry. 

    This can cause Tryst email or content not to reach your inbox. In some cases, your emails are being filtered into your Spam or Junk folder, and you can easily tell your email provider to stop doing it. In other cases, the filtering is beyond your control, and more difficult to avoid.

    If you are still experiencing issues after following the directions below, we recommend using a private mail service, such as Proton Mail or Hushmail, for your Tryst account.

    Are you trying to reset your password or confirm your email address? Make sure you are checking  the email address you created your account with, which might not be the same email address you share on your profile.

    If you want to change the email address you are using for Tryst, follow these steps:

    How do I change the email address linked to my Tryst account?

    Family-friendly filters

    Many ISPs automatically apply a "family-friendly filter" or something similar to your connection. If you use an email address or servers they provide, this will apply to those. They may let you opt out of this filter, sometimes via their admin dashboard but more commonly via getting in touch with their support directly. You may have to give them a call to get this sorted.

    On the other hand, many ISPs and email providers don't give you a way to modify the filtering at all. In these cases you may need to consider a different email provider, such as the encrypted email offerings from Hushmail and Proton Mail which tend to do much less filtering.

    Adding Tryst to your safe senders list

    Adding our email addresses or domain to your safe sender list can help ensure that you receive emails from us when we send them. This is especially helpful for preventing emails being sent to your spam folder, but may not solve issues where your mail provider is blocking emails before they get to your account (like the family-friendly filters we mention above). We've included a guide for adding Tryst to your safe sender list (sometimes called whitelist or allow list) in popular mail clients. For other clients, check out the Whitelist Guide which has step by step guides to many email providers and clients.

    Tryst emails

    We will send all of our automatic and support emails from one of the following two email addresses. You can also add the whole tryst.link domain in most clients if you want to safelist all Tryst emails regardless of address.

    • hello@tryst.link (most emails)
    • support@tryst.link (support notifications about your tickets with us)
    • do-not-reply@tryst.link (Tryst messaging emails)

    Remember that you may need to check your spam folder to find an email from Tryst to use for this process.

    Gmail

    1. Open an email sent to you by Tryst.
    2. Click on More Options (three vertical dots) in the upper right-hand corner of the email.
    3. Click on Add Sender Name to Contacts List.
    4. A notification saying ‘The sender has been added to your contacts list’ should appear at the bottom of the screen.
    5. Repeat for the other addresses.

    NOTE: If the email was in your spam folder you will first need to click the Report Not Spam button before you can perform these steps.

    ProtonMail

    Select the Not Spam option from any email in your inbox will add it to the safe senders list.

    To manually add our addresses do your safe senders list:

    1. Open the settings menu.
    2. Click on the Filters tab.
    3. Click Add new filter in the allow list section and enter the email address to safe list and click Save.
    4. Repeat for the other addresses.

    Hotmail

    1. Click on Options in the upper right corner of your Hotmail screen.
    2. Then click the link for Safe and Blocked Senders in the body of the page under Junk e-mail.
    3. Click the Safe Senders link and enter the email address you want to whitelist.
    4. Click Add to put it on your list.
    5. Repeat for the other addresses.

    Yahoo Mail

    1. Open an email sent to you by Tryst (or refer to the list of addresses above).
    2. Copy the email address.
    3. Click the Contacts icon located in the upper right-hand corner of your Yahoo! Mail Inbox Homepage. When you scroll over the first icon, it should say Contacts.
    4. Click Add a new contact located below the list of your contacts.
    5. Fill in the contact details and paste the email address.
    6. Click Save.
    7. Repeat for the other addresses.

    AOL Mail

    1. Locate the Contacts option on the left navigation bar of your AOL Mail Home Page.
    2. Click New Contact icon.
    3. Type the contact information in the required and optional fields.
    4. Scroll to the bottom and click Add Contact.
    5. A confirmation message that the contact has been created will appear.
    6. Repeat for the other addresses.

    Outlook

    1. Open an email sent to you by Tryst.
    2. Click on More Options (three vertical dots) in the upper right-hand corner of the email.
    3. Click on Add to Safe Senders.
    4. Confirm by clicking Ok.
    5. Repeat for the other addresses.

    Apple Mail (iPhone or Mac)

    1. Open an email sent to you by Tryst.
    2. Tap the email address or email the user name of the sender (at the top of the screen).
    3. Tap Create New Contact from the menu at the bottom of the screen.
    4. Repeat for the other addresses.
    Published